Bringing your garden to life

Wholesale catalogue for trade members

Telephone: 01403 740100 (Monday - Friday, 9:00 - 17:30 UK time)

Terms and conditions

ORDERS

1. The receipt of a website order by The Plant Company from you constitutes an offer to purchase goods upon the terms and conditions below.

PAYMENT

2. Payment may be made by any major recognised Credit Card or Switch Card except Diners Card and American Express, or by cheque. Card payments will normally be taken at the time of ordering on our website. You will then be refunded at the time of despatch for any plants not supplied. Where orders are placed by telephone or by post, payment will only be taken from your credit card after despatch has actually taken place, likewise if you 'collect in person'. In these situations you will not be therefore charged for any plants which cannot be supplied.

3. There is a delivery charge of £8.95 for retail orders of £25 and over for deliveries to UK mainland, unless you collect in person of course. Orders over £100 are delivered free of charge. The delivery charge for orders under £25 is £16.

4. Orders are accepted subject to the availability of plants.

DESPATCH

5. Despatch of orders for most of the year will normally be within 5 - 10 working days from receipt. In March, April and May, during the busy Spring season, orders may take up to 15 working days from receipt to the time of despatch. We will only acknowledge receipt of individual orders if there is likely to be a longer delay in fulfilling your order caused by seasonal factors, adverse weather or temporary shortages. If you do want to check that your order has been received please provide a return e-mail address.

6. We reserve the right to delay despatch of plants if weather conditions are unsuitable for lifting and despatch during periods of drought or extreme cold. Delays can also arise when our regular delivery systems are disrupted by third party strike action.

7. Orders for Northern Ireland, the Highlands and islands of Scotland and offshore islands do not qualify for the flat rate for UK mainland.

COLLECTION

8. Anyone wishing to collect plants direct from the Nursery should please make this clear on their order form or select 'collect in person' during the checkout process. Please allow 5-10 working days to process your order. We will then contact you to let you know your order is ready for collection. We are open Mon - Sat 9.00 - 5.00. We will hold your plants ready for you for 7 days. If you are unable to collect within the seven days we are holding your plants, please email or phone us to let us know when you will be collecting them.

PRICES

9. All prices (where applicable) include Value Added Tax at the current rate of 20%. Plants with edible fruits are zero rated for VAT purposes. Should the rate of VAT be altered during the course of 2011 we reserve the right to change our prices accordingly.

10. The minimum value order to qualify for our flat rate delivery of £8.95 is £25, unless plants are collected in person.

SUBSTITUTES

11. Where possible close substitutes will be sent for any items unavailable at the time of despatch unless you advise us that substitutes are not acceptable. Please specify your alternative choices if you wish. Where orders are prepaid and no close substitute is available due to scarcity, seasonal factors or stock shortages a refund for the plant(s) and any carriage and packing (if appropriate) will be made shortly after despatch.

TITLE AND RISK

12. Risk in the goods will pass to you when the plants are delivered to you or your agent.

13. You will only own the plants supplied once they have been delivered and paid for in full.

COPYRIGHT

14. The content of our website and catalogue including all written, photographic and design content together with our selection and arrangement of it, are our copyrighted property or of businesses who have granted us the right to use it. All rights reserved.

15. None of the photographs or other material on this website or catalogue may be used without our written permission. Individuals may of course download, print, or copy individual copies for their own individual and non commercial use.

16. Unauthorised use of trade marks owned by ourselves or others which appear in our catalogue or on our website is prohibited.

GUARANTEE

17. The Plant Company guarantees to send you only top quality trees, shrubs and herbaceous plants. We inspect everything carefully in the packing shed before it leaves to ensure that it is in good condition. Our skilled packers also take a great deal of time and effort to pack everything as securely as possible so it does not get damaged in any way in transit. You should however accept that plants which have been shut away from the light in a parcel may need a little TLC to help them get over the journey, and that when dormant in winter, plants may not look anything like you may remember them from last spring or summer. This especially applies to herbaceous plants which may well just look like pots full of compost even though they are not.

18. We guarantee to replace or refund the cost of plants which fail to survive for a reasonable period of time after delivery, providing they have been cared for correctly after delivery and the blame can reasonably and fairly be attributed to us, rather than extremes of weather (late frosts, frozen ground, lack of watering, drought etc.) or other pests and hazards which are beyond our control (rabbits, slugs, strimmers, honey fungus etc.). We will normally request a photograph and other details regarding the dead plant.

19. Where we agree to provide a replacement you will not be charged delivery on the replacement items.

COMPLAINTS

20. If you wish to complain about the quality or performance of our plants or about our service please do not hesitate to e-mail, telephone or write to us. If we have made a mistake or done anything incorrectly we want to apologise to you personally.

21. If your plants have been damaged in transit please contact us immediately, so that if appropriate we can sort out a replacement or a refund. We will normally request a photograph (preferably by email) so that we can take the matter up with the courier.

22. If you receive a plant which appears to be in poor condition when you take it out of its box please contact us immediately. We will again normally request a photograph.

23. If you receive a plant which genuinely turns out not to be true to name we will of course replace it or refund you at once.

PRIVACY

24. We need to collect certain information about you so that we can process your order. Your name, contact details and, of course, payment information. We also take your phone number and email address so that we can contact in the event of a problem.

Because we are people like you, we hate to receive unsolicited emails. We will never share your email address with anyone. If you would like to receive OUR email updates or offers you can opt in to them by clicking that option on 'my personal details' You will always however receive order confirmations by email.

We will not sell your details to any third party.

LIABILITY

25. If you have a valid claim in respect of any of our plants based on their quality or condition or failure to meet the specification in our catalogue or on our website within a reasonable time, we will replace them or refund you with the cost of the plants.

26. In no circumstances shall our liability exceed the stated value of the plants themselves.

27. Our website gives pictures and other details about the plants which we sell. You must accept that the colours reproduced in some pictures can vary a little and that some plants do exhibit some variation in flower colour habit and overall size, especially when grown in different locations in different parts of the country. Descriptions and pictures of particular plants are therefore approximate and for guidance only.

PLANT PICTURES

28. All pictures are for illustrative purposes only.

29. The actual condition of individual plants may of course vary depending on the time of the year, the weather and growing conditions at that time.